First of all, can we begin by apologising for the fact that you have needed to press the "Help" button! We note that this means that your use of this site has not been as easy as you (and, by extension, we) would have wished!
Next, please can we point you in the way of accepting Cookies. Now we know that many websites no longer have a requirement for physical acceptance of Cookies. Unfortunately ours is of the generation where Cookie Acceptance is essential for a number of features of the website to work, most significantly the checkout! If you have not accepted Cookies, there should be a large box at the top of the page asking you to do so, and if this is not present, then there will be a white triangle with a 'C' in it, in the bottom right corner of the screen. If neither of these are present, you have accepted Cookies and the problem lies elsewhere.
If, for whatever reason, you are unable to use our website, please contact us directly, either by email using the form on the "Contact" page, or by phone (01275 845012 from the UK, or +44 1275 845012 from outside the UK).
Apologies once again that it has been necessary for you to click the 'Help' button!